First Time Fix Guarantee
We Guarantee Your HVAC Won’t Breakdown Dependable Heating and Air guarantee all repairs for 90 days.
Our Goal is to Fix It on the First Trip
Although a second trip is sometimes unavoidable, we do everything within our power to complete the repair on the first trip to your home.
We understand that you don’t have time to wait for days to get your HVAC fixed. That’s why we have established business procedures that greatly reduce the need for a second trip.
How do we do it? Most of the time when a second trip is required, the technician didn’t have the correct parts on hand to complete the repair. We eliminate that problem by stocking our service trucks with the most commonly failed HVAC parts. We also get your HVAC unit’s make and model when you schedule service so that we can arrive prepared to service your unit.
Here’s how to help us make your trip as fast and efficient as possible:
Provide the Model & Serial Number. If we know the make and the model of your HVAC system prior to service, we will make every attempt to have special parts on the truck the first trip. While we carry the most common parts on the truck, sometimes special parts have to be ordered.
Have a Detailed Repair Gripe. The more information you can provide us about your repair problem, the better our technicians can prepare before arrival. Inform our Customer Service Rep of any sounds, smells, and leaks when booking your appointment.
Call Before Noon to Secure a Same Day Appointment. Although we strive to provide same day service, our schedules fill up fast. Call before noon for your best chance to get same day service during our normal hours. If service is required after hours, we do offer 24-hour emergency services.
