• Home
    • residential Service

      commercial service

Coronavirus Prevention During In-Home Service Appointments

Note: This information was updated on 06/15/20. We will continue to update our COVID-19 protocols as directed by local, state, and federal recommendations.

Our top priority at Dependable Heating and Air is the safety and the well-being of our customers and team members. Since the onset of COVID-19, we’ve followed the guidance of federal, state, and local authorities to curb the spread of the infection.

As an essential business, Dependable Appliance Service will continue to provide quality in-home service to our customers during this time.

We have provided our technicians and office staff with the necessary training to ensure that the proper safety measures and sanitation procedures are being followed at all times.

What to Expect During Your Service Appointment

According to the CDC, the coronavirus (COVID-19) is thought to spread mainly from person-to-person contact or interaction. To ensure the safety of our customers and employees, we’re taking the following measures and precautions.

  1. When our technician arrives, he will not shake hands or make direct contact with anyone in your home. We ask that you follow CDC recommendations and maintain 6 feet between you and our technician.
  2. Before we get started, our technician will request to wash his hands. Please provide a clean sink with warm water and soap.
  3. Our technician will wipe down all surfaces with the disinfectant of your choice before and after service is performed. This includes appliances, counters, and sinks. Please have cleaning supplies available if you want the technician to clean these surfaces. We are doing our best to stock disinfectant wipes, but supplies are limited. Thank you for your understanding.
  4. At this time, all receipts and other materials will only be sent in a digital format via email. Please be sure to provide your technician with a valid email address.
  5. Before leaving your home, our technician will request to wash his hands.

Additional Sanitation Measures

Our technicians will also be following recommended cleaning & sanitation protocols:

  • Disinfect tools, computers, and other equipment used after every service appointment.
  • Disinfect the inside of their service vehicle at the beginning and end of each workday.
  • Disinfect all office equipment including our parts shipping & receiving center each day.

Office & Parts Department Equipment Handling

Although you will only come into direct contact with our service technician, our office & parts staff are also working hard to stay safe and sanitary. To ensure your safety, we’ve implemented a thorough cleaning procedure and can conduct additional cleanings if needed.

Troubleshoot Error Codes

carrier furnace error codes
Heating

What Do Carrier Furnace Yellow Light Codes Mean? Your Ultimate Guide to Error Codes

When the light on your Carrier furnace is yellow and flashing, it’s like your furnace …

Read More
Goodman Air Conditioner Codes
Air Conditioner

Goodman Air Conditioner Codes: Troubleshooting Common Goodman AC Failures

Your Goodman AC may flash codes if it detects a failure. Understanding the Goodman Air …

Read More
Maintenance

How to fix the American Standard HVAC 3 Flash Error Code

Wondering how to troubleshoot the American Standard HVAC 3 Flash Error Code? We cover the 3, 2, & 22 flash error codes.

Read More

Breathe Cleaner Fresher Air

Save $204 on iWave Air Purifier installation and get a free HVAC tune-up.
SAVE $204
Air Ducts Making Noise
Air Conditioner

Are Your Air Ducts Making Noise? This Could Be Why.

Have you been dealing with air ducts making noise constantly in your home? The sound …

Read More
reduce air conditioning costs
Air Conditioner

How to Reduce Air Conditioning Costs During Summer

As the summer months approach and temperatures rise, finding ways to reduce air conditioning costs …

Read More
Mini Split vs Central Air
Air Conditioner

Pros and Cons of Mini Split vs Central Air: Which Is Best?

Summer is coming and with it comes the need for some cool relief. If you’re …

Read More
hvac filter type
Maintenance

What HVAC Filter Type is Best For Your Home?

As the seasons change, we all know how bad allergies can get. But did you …

Read More
AC Not Blowing Cold Air
Air Conditioner

Troubleshooting Your AC Not Blowing Cold Air

If you’re feeling warm and uncomfortable inside your home despite having your air conditioning on, …

Read More

want a $45 service call?

We'll send you a sweet 50% disount coupon you can use on any HVAC service call when you subscribe to our monthly newsletter.

atlanta water attractions free
Local

Best Places to Cool Off in Atlanta: Atlanta Water Attractions

It’s called “Hotlanta” for a reason. Whether you live here or you’re planning on visiting, …

Read More
air purifier prevent covid-19
Air Conditioner

Can an Air Purifier Prevent Coronavirus?

When waging the war against coronavirus, having multiple tactics in our arsenal seems to be …

Read More
can i get BBQ delivered
Local

5 Best BBQ Delivery Atlanta Restaurants

For a true BBQ fan, few cities offer more authentic options than Atlanta. But while …

Read More